CaféX creates software that makes it amazingly simple for people to collaborate in ways that work best for them.
CafeX believe that digital engagement should be tailored to each person's wants and needs. Customers and partners should be able to choose when, how, and where to interact with a company's services. Employees should be able to collaborate effortlessly through video, chat, and screen sharing. And the transition from an app to a live person should be as simple as tapping a button. These personalized, intelligent connections strengthen business relationships and deliver measurable results.
CafeX provide powerful toolkits and integration software that are easy to deploy and work with enterprises' existing unified communications and contact center infrastructure to ensure maximum investment protection.
Gartner awarded CaféX “Cool Vendor in Unified Communications” in Gartner Research’s 2015 report. The global research firm's findings highlight the use of Web real-time communication (WebRTC) together with advances in mobile, video and contextual communication technologies to enhance collaboration between employees and with customers. Data source:
PR Newswire
For more information about CaféX, please visit
www.CaféX.com
CaféX's strategy to embed contextual collaboration within enterprise applications is well aligned with marketplace needs. As developer activity around WebRTC accelerates in tandem with real-world deployments across banking, insurance, medical, retail and other sectors, the market resonates with our product. CaféX delivers real-time engagement solutions that emphasize native app integration, ensure enterprise readiness and maximize the power of digital context.
Live Assist® Co-Browse & Share
Live Assist® Personalize your Business Apps with Live Assist.
With one or two lines of code, you can embed co-browsing, screen sharing, document push and annotation within your mobile apps and websites to solve online issues faster.
CafeX Live Assist eDM
Predictive Context
IVR Bypass & Call Back
Online Context Drives Predictive Interactions
Customers are spending more time within your website and apps. When they need to talk to a live person is your contact center or CRM leveraging this data goldmine ?
WebRTC for Call Centers & Enterprises
WebRTC for Call Centers & Enterprises
We make it simple for you to add HD video chat, voice calling and messaging to your mobile apps and web pages, with a scalable and secure on-ramp to your company’s infrastructure.
Omnichannel Mobile Self-Service
Streamline Customer Experiences with Omnichannels & Visual IVR
We create seamless transitions between all your touch points. Continuity across self-service and live assistance channels unifies then customers journey.