In accordance with our service goal of "total solution by one stop shop", LANcom’s core service item cover:

Product & Service Scope

• Infrastructure: (Wire/ wireless / virtualization)
• Platform: Collaboration/ Video/ Conference/Web Chat
• Application: 3rd party applications
• Development: Customized System/CRM

ESD Service Scope

• Consult/plan/ implement/operate/ manage
• MA service & technical support
• Remote & on site service
• Consultant/Tech transfer service
• Enterprise cloud builder/reseller

MA Service Scope

• 7x24x365 non-stop service
• Single contact help desk
• M-ticketing/SLA tracing/Escalation /auto reply service status process
• Periodic system check and diagnostic health check
• Periodic report
• Sufficient spare /RMA system
• Hosting/on site service